Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Length in years of information architecture planning horizon
This measure calculates the number of years of information architecture planning horizon. Information architecture includes defining information elements, composite structure…
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Number of FTEs that perform IT processes per $1 billion revenue
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Number of end users serviced by the IT function per IT function FTE
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Total IT cost, excluding depreciation/amortization, as a percentage of revenue
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Typical number of weeks from concept to launch for a small bug fix or minor enhancement
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Typical number of weeks from concept to launch for a major release to existing application
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Typical number of weeks from concept to launch for a new application
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Measure Spotlights|
Typical number of weeks from concept to launch for a new software platform
This measure calculates the typical cycle time in weeks from concept to launch (in the marketplace, for commercial applications; or with internal end users, for internal-use…
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Percentage of new applications that is developed on cloud (cloud native applications)
This measure calculates percentage of new applications that is developed on cloud (cloud native applications). Cloud computing is technology that allows users to access and…
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Percentage of IT contractors in the IT function
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Total IT cost, excluding depreciation/amortization, per end user
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Number of FTEs that perform the IT function per 1,000 end users
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Percentage of total IT cost, excluding depreciation/amortization, allocated to growth/transformation of the business
This measure calculates the percentage of total IT cost, excluding depreciation/amortization for capital expenses on assets acquired during current period, allocated to…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to operating/maintaining the business
This measure calculates the percentage of total IT cost, excluding depreciation/amortization for capital expenses on assets acquired during current period, allocated to…
