Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Response time in hours for routine "develop and counsel employees" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …
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Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Number of FTEs that perform learning administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…
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Percentage of products, launched with embedded software, meeting quality targets
This measure calculates percentage of products launched with embedded software (including variants planned during initial development) that meet quality targets. This…
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Average number of components (part numbers) per product unit
This measure calculates average number of components (part numbers) per product unit. This Supplemental Information measure is intended to help companies evaluate additional…
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Percentage of product cost allocated to software
This measure calculates percentage of product cost allocated to software. This Supplemental Information measure is intended to help companies evaluate additional variables…
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Measure Spotlights|
Percentage of product cost allocated to electrical components
This measure calculates percentage of product cost allocated to electrical components. This Supplemental Information measure is intended to help companies evaluate…
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Percentage of product cost allocated to mechanical components
This measure calculates percentage of product cost allocated to mechanical components. This Supplemental Information measure is intended to help companies evaluate…
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Percentage of product cost allocated to costs other than software, electrical components, or mechanical components
This measure calculates percentage of product cost allocated to costs other than software, electrical components, or mechanical components. This Supplemental Information…
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Measure Spotlights|
Percentage of product development project cost allocated to software
This measure calculates percentage of product development project cost allocated to software. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of product development project cost allocated to electrical components
This measure calculates percentage of product development project cost allocated to electrical components. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage of product development project cost allocated to mechanical components
This measure calculates percentage of product development project cost allocated to mechanical components. This Supplemental Information measure is intended to help…
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Percentage of product development project cost allocated to intellectual property protection
This measure calculates percentage of product development project cost allocated to intellectual property protection. This Supplemental Information measure is intended to…
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Measure Spotlights|
Percentage of product cost allocated to costs other than software, electrical components, mechanical components, or intellectual property protection
This measure calculates percentage of product cost allocated to costs other than software, electrical components, mechanical components, or intellectual property protection. …
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Percentage of revenue from completely new products/services launched in the past year
This measure calculates percentage of revenue resulting from completely new products/services launched in the past year. This Process Efficiency measure is intended to help…