Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of employee population that has been reskilled within the last 12 months
This measure calculates the percentage of employees that has been reskilled within the last 12 months. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Percentage of the learning budget that is attributed to reskilling aligned to technology changes
This measure reports the percentage of the learning budget that is allocated to reskilling that is required based upon technology changes. In this instance, reskilling refers…
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Measure Spotlights|
Percentage of workforce that exclusively works from home/remotely
This measure calculates the percentage of workforce that works from home/remotely exclusively. Remote employees are those who have a work arrangement whereby they do not…
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Measure Spotlights|
Percentage of workforce that exclusively works at an employer provided workspace
This measure calculates the percentage of workforce that works at an employer provided workspace exclusively. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage of workforce that works in a hybrid work model
This measure calculates the percentage of workforce that works in a hybrid work model (i.e. some at employer provided workspaces, some remote). Remote employees are those who…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an employee
This measure calculates total average time in calendar days per employee to close an identified skill or capability gap through training. This Cycle Time measure is intended…
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Measure Spotlights|
Number of learning days per employee
This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…
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Measure Spotlights|
Total cost to perform the processes "manage employee development" and "develop and train employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the processes "manage employee development" and "develop and train employees." These two processes…
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Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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Measure Spotlights|
Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Measure Spotlights|
Percentage of employees who attend management development programs
This measure calculates the percentage of your business entity's employees who attended management development programs. Management development programs are courses designed…
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Measure Spotlights|
Total cost to perform the process "manage employee orientation and deployment" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee orientation and deployment" per business entity FTE (Full Time Equivalent). Total…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee performance" per business entity FTE (Full Time Equivalent). Total cost is the…
