
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from other cost. Core components of this…
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Measure Spotlights|
Other cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from other cost. Activities in this process…
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Measure Spotlights|
Overhead cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from overhead cost. Core components of this…
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Measure Spotlights|
Personnel cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from personnel cost. Activities in this…
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Measure Spotlights|
Outsourced cost to perform the process "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage employee relations" that comes from outsourced cost. Core components of this process…
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Measure Spotlights|
Overhead and other cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the overhead and other cost as a percentage of the total cost to perform the process group "Redeploy and retire employees". Overhead cost refers to…
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Measure Spotlights|
Number of new hires per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of new hires per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that performs the…
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Measure Spotlights|
Percentage of senior management/executive new hire retention after 12 months
This measure calculates the percentage of senior management/executive (i.e. the highest-ranking officers and managers below executives) new hires who are still employed at…
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Measure Spotlights|
Percentage of training programs developed externally
This measure calculates the percentage of training programs developed externally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
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Measure Spotlights|
Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
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Measure Spotlights|
Percentage of the work force that are expatriates
This measure calculates the percentage of work force that have been moved to another country to undertake a role within that country for their same organization. As part of a…
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Measure Spotlights|
Employee turnover rate
This measure determines the employee turnover rate, which is calculated by dividing total employees terminated (both voluntary and involuntary) by the average employee for…
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Measure Spotlights|
Percentage of new hires that originated from employee referrals
This measure calculates the percentage of new hires sourced from employee referrals. It is part of a set of Supplemental Information measures that help companies evaluate…