Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates personnel cost to perform the process "Develop and train employees" as a percentage of the total process cost. Personnel cost refers to employee…
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Measure Spotlights|
Systems cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates systems cost to perform the process "Develop and train employees" as a percentage of the total cost to perform the process. Systems cost refers to a…
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Measure Spotlights|
Estimate if not using process automation - Learning budget per business entity employee
This measure was a respondent-provided estimate of measure 100823 had they not implemented process automation: that measure calculates the budget allocated to learning for…
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Measure Spotlights|
Estimate if not using process automation - Average time in days to close an identified skill or capability gap through training for an employee
This measure was a respondent-provided estimate of measure 104595 had they not implemented process automation: that measure calculates total average time in calendar days per…
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Measure Spotlights|
Personnel cost to perform the processes "manage employee development" and "develop and train employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the processes "manage employee development" and "develop and train employees." These two…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 business entity revenue to perform the process group "develop and counsel employees". Personnel cost refers to employee…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "develop and counsel employees". Personnel cost refers to employee personnel…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates personnel cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Personnel cost refers to…
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per process group FTE
This measure calculates total cost per process group full time equivalent (FTE) to perform the process group "develop and counsel employees". Total cost is the sum of…
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Measure Spotlights|
Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the processes "manage employee orientation and deployment," …
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "develop and counsel employees," which…
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "develop and counsel employees," which consists of learning strategy, employee…
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face for the process "develop and counsel employees," which consists of learning strategy, employee…
