Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Hours spent developing new e-learning training content per trainee
This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…
-
Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "develop and counsel employees," which consists of learning strategy, employee…
-
Measure Spotlights|
Total cost to perform the processes "manage employee development" and "develop and train employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the processes "manage employee development" and "develop and train employees." These two processes…
-
Measure Spotlights|
Total cost to perform the process "manage employee relations" per business entity employee
This measure calculates the total cost per business entity employee to perform the process "manage employee relations," which comprises the policies and practices concerned…
-
Measure Spotlights|
Number of business entity employees per FTE that performs the process "manage employee relations"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process "manage employee relations," which comprises…
-
Measure Spotlights|
Number of FTEs that perform the process "manage employee relations" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "manage employee relations," which comprises the…
-
Measure Spotlights|
Personnel cost to perform the process "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage employee relations" that comes from personnel cost. Core components of this process…
-
Measure Spotlights|
Systems cost to perform the process "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage employee relations" that comes from systems cost. Core components of this process…
-
Measure Spotlights|
Learning management system hardware cost per employee attending classroom or e-learning training
This measure calculates the hardware cost (per employee attending classroom or e-learning training) associated with the software application or web-based technology used to…
-
Measure Spotlights|
Learning management system software cost per employee attending classroom or e-learning training
This measure calculates the software cost (per employee attending classroom or e-learning training) associated with the software application or web-based technology used to…
-
Measure Spotlights|
Learning management system upgrade and maintenance cost per employee attending classroom or e-learning training
This measure calculates the upgrade and maintenance cost (per employee attending classroom or e-learning training) associated with the software application or web-based…
-
Measure Spotlights|
Outsourced cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates outsourced cost to perform the process "manage employee relations" per $1,000 revenue. Outsourced cost refers to the total cost of outsourcing a…
-
Measure Spotlights|
Overhead and other costs to perform the process "manage employee relations" per $100,000 revenue
This measure calculates overhead and other costs to perform the process "manage employee relations" per $100,000 revenue. Overhead cost refers to expenses that an…
-
Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per process FTE
This measure calculates personnel cost to perform the process "manage employee relations" per process FTE. Personnel cost refers to employee personnel compensation (salaries…
-
Measure Spotlights|
Total cost to perform the processes "manage employee development" and "develop and train employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the processes "manage employee development" and "develop and train employees." These two…
