Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
-
Measure Spotlights|
Voluntary terminations as a percentage of total business entity employee turnover
This measure calculates the percentage of total business entity employee turnover that was the result of employees voluntarily leaving the organization of their own accord…
-
Measure Spotlights|
Involuntary terminations as a percentage of total business entity employee turnover
This measure calculates the percentage of total business entity employees that were terminated due to permanent layoff, redundancy, termination for cause, etc. As part of a…
-
Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a shared service center/centralized processing unit
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
-
Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a third-party provider
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
-
Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by business-based HR roles
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
-
Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by corporate HR
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
-
Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered to the business by line managers
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
-
Measure Spotlights|
Personnel cost to perform the HR function per function FTE
This measure calculates the personnel cost to perform the function "develop and manage human capital" per full-time equivalent (FTE) that performs the function. Personnel…
-
Measure Spotlights|
Total cost to perform the process group "manage employee information" per process group FTE
This measure calculates total cost to perform the process group "manage employee information" per process group FTE. Total cost is the sum of personnel (compensation/benefits…
-
Measure Spotlights|
Percentage of new hire retention after 12 months
This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…
-
Measure Spotlights|
Total cost to perform the process group "manage employee information" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
-
Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…
-
Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates the total cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
-
Measure Spotlights|
Total cost to perform the HR function per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the human resources (HR) function, which consists of developing and managing HR strategies, plans and…
