Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of overall workforce planning time spent on strategic business input/decision making
This measure calculates the percentage of overall workforce planning time spent on strategic business input/decision making. Workforce planning requires an organization to…
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Measure Spotlights|
Percentage of overall workforce planning time spent on tactical services
This measure calculates the percentage of overall workforce planning time spent on tactical services. Workforce planning requires an organization to compare the size and…
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Measure Spotlights|
Percentage of overall workforce planning time spent on administrative/operational services
This measure calculates the percentage of overall workforce planning time spent on administrative/operational services. Workforce planning requires an organization to compare…
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Measure Spotlights|
Number of monthly routine "develop and manage HR planning, policies, and strategies" inquiries per business entity employee
This measure calculates the number of monthly routine "develop and manage HR planning, policy, and strategies" inquiries per business entity employee. These inquiries into…
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Measure Spotlights|
Percentage of middle management/specialists that receive a formal performance review
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities in…
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Measure Spotlights|
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per business entity employee
This measure calculates total cost per business entity employee to perform the process group "develop and manage human resources (HR) planning, policies and strategies."…
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Measure Spotlights|
Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "develop and manage human resources (HR) planning, policies and strategies." Activities…
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Measure Spotlights|
Personnel cost to perform the process group "Develop and manage human resources (HR) planning, policies, and strategies" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "Develop and manage human resources (HR) planning, policies, and strategies"…
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This measure calculates organization's overhead and other cost as a percentage of the total cost to perform the process group "Develop and manage human resources (HR)…
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Measure Spotlights|
Percentage of HR time spent on strategic business input/decision making
This measure calculates the percentage of HR time spent on strategic business input/decision making. It is part of a set of Supplemental Information measures that help…
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Measure Spotlights|
Other cost to perform the process group "develop and manage HR planning, policies, and strategies" as a percentage of total cost to perform the process group
This measure calculates the percentage of total cost to perform the process group "develop and manage HR planning, policies, and strategies" that comes from other cost (i.e…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" as a percentage of total process group cost
This measure calculates the percentage of total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" that comes from…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via digital communication channels
This measure calculates the percentage of inquiries received via digital communication channels for the process "develop and manage HR planning, policies, and strategies,"…
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Measure Spotlights|
Percentage of "develop and manage HR planning, policies, and strategies" inquiries received via non-digital communication channels
This measure calculates the percentage of inquiries received via non-digital communication channels for the process "develop and manage HR planning, policies, and strategies,…