
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Middle management or specialist overtime pay as a percentage of total pay (including cost of benefits)
This measure calculates overtime pay for middle management or specialist, as a percentage of total pay (including cost of benefits). Middle management/specialist refers to…
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Measure Spotlights|
Operational workers or office staff overtime pay as a percentage of total pay (including cost of benefits)
This measure calculates overtime pay for operational workers or office staff, as a percentage of total pay (including cost of benefits). Operational workers/office staff…
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Percentage change in the new hire 12 month retention rate in the past 12 months
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Total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs. Total cost…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level
This measure calculates percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level. Senior management…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are middle management/specialists
This measure calculates percentage of FTEs that perform the process group "reward and retain employees" that are middle management/specialists. Middle management/specialist…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are operational workers/office staff
This measure calculates percentage of FTEs that perform the process group "reward and retain employees" that are operational workers/office staff. Operational workers/office…
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Other cost to perform the process group "reward and retain employees" as a percentage of total cost to perform the process
This measure calculates the percentage of the total cost to perform the process "reward and retain employees" that comes from other cost. Activities in this process include…
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Overhead cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from overhead cost. Activities in this process…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of the total cost to perform the process group "develop and counsel employees"
This measure calculates the percentage of total cost to perform the process group "develop and counsel employees" allocated to the process "manage employee performance"…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group"manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Percentage of "reward and retain employees" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face for the process "reward and retain employees," which consists of compensation administration,…
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Percentage of "reward and retain employees" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "reward and retain employees," which…
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Measure Spotlights|
Percentage of "reward and retain employees" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "reward and retain employees," which consists of compensation administration, award…
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Measure Spotlights|
Percentage of "reward and retain employees" inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "reward and retain employees," which consists of compensation administration, award…