Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead and other costs to perform the process "perform planning/budgeting/forecasting" per $100,000 revenue
This measure calculates overhead and other cost per $100,000 business entity revenue to perform the process "perform planning/budgeting/forecasting". Overhead cost refers to…
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Percentage of financial forecast created through touchless processing
This measure calculates percentage of the financial forecast that is created through touchless processing. This Process Efficiency measure is intended to help companies…
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Systems cost to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates business entity's systems cost (direct and/or allocated to your business entity) to perform the process "perform planning/budgeting/forecasting" per…
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Measure Spotlights|
Overhead and other costs to perform the process "perform planning/budgeting/forecasting" per process FTE
This measure calculates the overhead and other costs (costs other than personnel, systems, overhead, and outsourced) to perform the process "perform planning/budgeting…
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Outsourced cost to perform the process "perform planning/budgeting/forecasting" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "perform planning/budgeting/forecasting," which involves developing periodic plans, budgets,…
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Percentage error for the personnel cost forecast
This measure calculates total personnel expense forecasting percentage error. It is calculated as the absolute value of ((Projected – Actual personnel expense) / Actual…
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Total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A)
This measure calculates total cost to perform the compliance and ethics services function as a percentage of selling, general, and administrative cost (SG&A). Total cost is…
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Measure Spotlights|
Total cost to perform the compliance and ethics services function as a percentage of revenue
This measure calculates total cost to perform the compliance and ethics services function as a percentage of revenue. Total cost is the sum of personnel (compensation…
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Percentage of legal services FTEs that perform the process group 'manage outside counsel'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'outside counsel'. The process group …
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Percentage of legal services FTEs that perform the process group 'manage regulatory activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'regulatory activities'. The process…
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Percentage of legal services FTEs that perform other legal services processes
This measure calculates percentage of legal services full-time equivalent employees (FTEs) that perform other legal services processes. (i.e. excluding process groups …
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Percentage of legal services FTEs that perform the process group 'manage litigation and dispute resolution'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'litigation and dispute resolution'. The…
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Percentage of legal services FTEs that perform the process group 'oversee corporate governance'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'oversee corporate governance'. The…
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Measure Spotlights|
Total number of compliance and ethics services FTEs per $1 billion revenue
This measure calculates total number of compliance and ethics services full-time equivalent employees (FTEs) per $1 billion revenue. This Cost Effectiveness measure is…
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Measure Spotlights|
Total number of legal services FTEs per $1 billion revenue
This measure calculates total number of legal services full-time equivalent employees (FTEs) per $1 billion revenue. The legal services function includes [Conducting board…