Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of typical overall forecast accuracy for IT resource requirements to meet business needs
This measure calculates the typical overall forecast accuracy for IT resource requirements to meet business needs (express as a percentage). This Process Efficiency measure…
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Percentage of cybersecurity spend on capital expenditures (long-term investments)
This measure calculates the spend associated with capital expenditures (long-term investments) as percentage of total cybersecurity spend. Cybersecurity is the ability to…
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Percentage of cybersecurity functions that are centralized
This measure calculates the number of centralized cybersecurity functions as a percentage of total cybersecurity functions. Cybersecurity is the ability to protect or defend…
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Percentage of annual enterprise IT budget coming from spending outside what had been budgeted for enterprise IT
This measure calculates the percentage of the annual enterprise's IT budget that originated from annual spending outside of what enterprise IT had budgeted. This Cost…
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Percentage of IT spending allocated toward maintaing day-to-day enterprise IT operations
This measure calculates the percentage of IT spending allocated towards keeping the lights on/business as usual (i.e., maintaining day to day enterprise IT operations). This…
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Percentage of business entity IT FTEs who perform the process group "manage the business of information technology"
This measure calculates the percentage of business entity IT full-time equivalent (FTE) employees who perform the process group "manage the business of information technology…
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Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"
This measure calculates the percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Number of IT FTEs that perform the process group "manage the business of information technology" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage the business of information…
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Total cost to perform the process group "manage the business of information technology", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Personnel cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
This measure calculates internal and external personnel cost to perform the process group “manage the business of information technology,” including any depreciation…
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Measure Spotlights|
Other cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates other cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology,"…
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Measure Spotlights|
Personnel cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "manage the business of information technology,"…
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Time in months to respond to major business shifts
This measure calculates the average number of months it takes to respond to a major business shift. A major shift is defined as entry into a new market or market segment; an…
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Outsourced cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
This measure calculates outsourced cost (including depreciation/amortization) per $100,000 revenue to perform the process group "manage the business of information technology…
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Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage the business of information technology"
This measure calculates the percentage of IT budget, including depreciation/amortization, allocated to the process group "manage the business of information technology,"…
