Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Public cloud Infrastructure as a Service (IaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of public cloud Infrastructure-as-a-Serviceas a percentage of the total IT cost. Infrastructure as a Service (IaaS) describes cloud computing…
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Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to application maintenance
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to application maintenance…
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Percentage of the IT organization's spending dedicated to cloud
This measure calculates the percentage of the IT organization's spending dedicated to cloud. Cloud computing is technology that allows users to access and use shared data and…
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Infrastructure and endpoint security cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of infrastructure and endpoint security as a percentage of the total IT security and compliance cost. Endpoints or endpoint devices are…
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Hardware cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of hardware (processors and storage including those part of private clouds) as a percentage of the total IT cost. Total IT Cost or Budget …
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Percentage of the IT organization's spending dedicated to robotic process automation
This measure calculates the percentage of the IT organization's spending dedicated to robotic process automation (RPA). Robotic Process Automation (RPA) is a type of process…
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Identity and access management cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
This measure calculates the cost of identity and access management as a percentage of total IT security and compliance cost. IT security and compliance cost covers expenses…
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End-user devices and print services costs as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the end-user devices and print services costs (desktops, laptops, smartphones etc including operating systems, videoconferencing equipment, printers;…
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Attrition rate for IT function personnel
This measure calculates attrition rate for IT function personnel. Attrition rate refers to the rate at which employees or customers leave a company (voluntarily or…
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Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to application development
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to application development…
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On-premise software cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the cost of on-premise software (including what is delivered via private clouds; including operating systems, middleware such as database management…
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Other public cloud services (incl. Platform as a Service (PaaS)) cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates cost of other public cloud services (other than SaaS or IaaS) including Platform-as-a-Service (PaaS) as a percentage of the total IT cost. Software as…
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Percentage of the IT organization's spending dedicated to Internet of Things
This measure calculates the percentage of the IT organization's spending dedicated to Internet of Things (IoT). The Internet of Things (IoT) is made up of physical objects (…
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IT security and compliance cost as a percentage of total IT cost, excluding depreciation/amortization
This measure calculates the IT security and compliance cost as a percentage of the total IT cost. IT security and compliance cost covers expenses for security strategy and…
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Percentage of IT workforce requiring retraining or reskilling to accommodate changing business or technology demands
This measure calculates the percentage of IT workforce requiring retraining or reskilling this year in order to accommodate changing business or technology demands. The…
