Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in hours from the time a sales order is received until the time manufacturing/logistics is notified
This measure calculates the number of hours elapsed between receipt of a sales order and notification of manufacturing/logistics. It is part of a set of Cycle Time measures…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed on your business entity's website
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed on social media
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed on mobile applications
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed through traditional face-to-face channels
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed through human-assisted channels other than face-to-face contact
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Percentage of total annual sales revenue attributable to sales completed through digital channels other than social media, website, or mobile applications
A major part of the process "manage sales orders" involves companies monitoring sales performance across different platforms. This measure calculates the percentage of total…
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Measure Spotlights|
Number of units produced per year
This measure calculates number of units produced per year. This Staff Productivity measure is intended to help companies assess the efficiency of their staff related to the…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per IT function FTE
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Total IT outsourced cost, excluding depreciation/amortization, per $1,000 revenue
This measure calculates total annual IT outsourced cost, excluding depreciation/amortization, per $1,000 business entity revenue. Outsourced cost refers to the total cost of…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per business entity employee
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Number of business entity employees per FTE that performs IT processes
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the function, "manage information technology." This…
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Measure Spotlights|
Average span of control for the IT function
This measure calculates average span of control for the IT function. Span of control refers to the number of subordinates or direct reports controlled directly by a…
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Total IT cost, excluding depreciation/amortization, per end user
This measure calculates total annual IT cost, excluding depreciation/amortization, per end user. Total IT Cost or Budget (excluding depreciation/amortization; i.e., based on…
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Measure Spotlights|
Number of FTEs that perform the IT function per 1,000 end users
This measure calculates number of full time equivalents (FTEs) who perform the function "manage information technology" per 1,000 end users. IT end users (or IT customers)…