Resource Library

Actual Open-to-buy retail inventory as a percentage of planned retail inventory

This measure calculates actual Open-to-buy inventory as a percentage of planned inventory. This Process Efficiency measure is intended to help companies minimize waste and…

Retail customer lifetime value

This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…

Number of business entity employees per FTE that performs the process group "develop and counsel employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and counsel employees," which…

Number of business entity employees per FTE in learning administration

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…

Personnel cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost

This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…

Personnel cost to perform the process group "develop and counsel employees" as a percentage of total process group cost

This measure calculates personnel cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Personnel cost refers to…

Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the processes "manage employee orientation and deployment," …

Number of FTEs that perform learning administration activities per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…

Personnel cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost

This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from personnel…

Number of learning days per employee

This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…

Response time in hours for non-routine "develop and counsel employees" inquiries

This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…

Response time in hours for routine "develop and counsel employees" inquiries

This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …

Percentage of training programs developed externally

This measure calculates the percentage of training programs developed externally. As part of a set of Supplemental Information measures, it helps companies evaluate…

Percentage of training programs developed internally

This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…

Percentage of training programs developed through other channels

This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…