
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Total cost of sales per $1 billion revenue
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Sales quotes per $1 billion revenue
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Sales orders per $1 billion revenue
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Engineering sales reps per $1 billion revenue
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Configurator sales reps per $1 billion revenue
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Desk sales reps per $1 billion revenue
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Reviewers/approvers in the escalation path of approving the C2Q
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Approved pricing and discounts of dales deals per $1 billion revenue
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Legal FTEs involved in contract management per $1 billion revenue
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Spend on legal FTEs involved in contract management per $1 billion revenue
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Percentage of learning days delivered using classroom instruction provided by your organization
This measure calculates the percentage of days dedicated to learning that used classroom instruction provided by the organization. As part of a set of Supplemental…
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Percentage of learning days delivered using external classroom instruction
This measure calculates the percentage of days dedicated to learning that used external classroom instruction. As part of a set of Supplemental Information measures, it helps…
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Percentage of learning days delivered using on-the-job training
This measure calculates the percentage of days dedicated to learning that used on-the-job training. As part of a set of Supplemental Information measures, it helps companies…
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Percentage of learning days delivered using other methods
This measure calculates the percentage of days dedicated to learning that used methods other than self-instructed, computer-based training installed from CD-ROM or delivered…
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Percentage of learning days delivered through the use of external partners such as vendors and universities
This measure calculates percentage of per-employee learning days for the business entity delivered by external partners (e.g. vendors, universities etc.) This Supplemental…