Resource Library

Percentage of sales orders delivered on time

This measure calculates the percentage of all sales orders that were delivered within the agreed-upon time frame. It is part of a set of Process Efficiency measures that help…

Ratio of purchases to revenue

This measure calculates the ratio of annual value of all materials and services purchased to revenue. It is part of a set of Supplemental Information measures that help…

Value of materials and services per $1,000 revenue

This measure calculates the value of materials and series per $1,000 revenue. It is part of a set of Supplemental Information measures that help companies evaluate additional…

Cycle time in hours to place a purchase order

This measure calculates the average cycle time in hours from the receipt of a purchase requisition line item to the time the purchase order is transmitted to the vendor…

Average cost per sales order for orders received through new channels

This measure calculates the average cost of sales orders received through new channels (digital/electronic), which include internet, EDI, and mobile platforms. It is part of…

Average cost per sales order for orders received through traditional channels

This measure calculates the average cost of sales orders received through traditional channels, which include face-to-face, phone calls, postal mail, and facsimiles. It is…

Cash-to-cash cycle time in days

This measure projects the amount of days it takes for an investment made to flow back into a company after it has been spent for raw materials. For services, this represents…

Cost of goods sold as a percentage of revenue

This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…

Cycle time in hours from the time a sales order is received until the time manufacturing/logistics is notified

This measure calculates the number of hours elapsed between receipt of a sales order and notification of manufacturing/logistics. It is part of a set of Cycle Time measures…

Customer order cycle time in days

This measure calculates the average cycle time in days (including weekends) between order placement by the customer and order delivery to the customer for primary products…

Total cost to perform the process "operate outbound transportation" per $1,000 revenue

This measure calculates total cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the notification…

Total cost to perform the process "operate warehousing" per process FTE

This measure calculates total cost per process full-time equivalent (FTE) employee for receiving, inspecting, and storing incoming materials; picking, packing, and shipping…

Total cost to perform the process "operate warehousing" per $1,000 revenue

This measure calculates total cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound delivery;…

Total cost to perform the process "order materials and services" per $1,000 revenue

This measure calculates the total cost per $1,000 revenue for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…

Total cost to perform the process "order materials and services" per $1,000 purchases

This measure calculates the total cost per $1,000 purchases for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points…