Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead and other costs to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates overhead and other cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Overhead cost refers…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates outsourced cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Outsourced cost refers to…
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Measure Spotlights|
Total cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "manage employee relations," which comprises the policies and practices concerned with the…
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Measure Spotlights|
Total cost to perform the process "manage employee relations" as a percentage of total cost to perform the process group "develop and counsel employees"
This measure calculates the total cost to perform the process "manage employee relations"—which comprises the policies and practices concerned with the management and…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 business entity revenue to perform the process group "develop and counsel employees". Personnel cost refers to employee…
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Measure Spotlights|
Overhead and other cost to perform the process "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage employee relations" that comes from overhead and other costs. Core components of this…
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Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage employee relations," which comprises the policies and practices concerned with the…
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Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process "manage employee relations," which comprises the policies and practices concerned…
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Measure Spotlights|
Personnel cost to perform the processes "manage employee development" and "develop and train employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the processes "manage employee development" and "develop and train employees." These two…
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Measure Spotlights|
Personnel cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
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Measure Spotlights|
Personnel cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per business entity employee
This measure calculates personnel cost per business entity employee to perform the processes "manage employee orientation and deployment," "manage employee performance," and …
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "develop and counsel employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and counsel employees," which…
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Measure Spotlights|
Number of business entity employees per FTE that performs the processes "manage employee development" and "develop and train business entity employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the processes "manage employee development" and "develop…
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Measure Spotlights|
Number of business entity employees per FTE that performs the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the processes "manage employee orientation and…
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Measure Spotlights|
Hours spent developing new classroom training content per trainee
This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…
