Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of time talent acquisition employees spend on posting jobs and managing external marketing today
This measure calculates percentage of time talent acquisition employees spend on posting jobs and managing external marketing today. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on sourcing the best candidates in the market today
This measure calculates percentage of time talent acquisition employees spend on sourcing the best candidates in the market today. This Supplemental Information measure is…
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Measure Spotlights|
Percentage of time talent acquisition employees spend on screening and selecting the right talent for your business today
This measure calculates percentage of time talent acquisition employees spend on screening and selecting the right talent for your business today. This Supplemental…
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Measure Spotlights|
Cycle time in days from identifying the need to hire a new employee until new hire begins in the agreed position
This measure calculates the number of days elapsed between the moment a company identifies the need to hire a new employee and when that employee starts working in the agreed…
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Measure Spotlights|
Total number of job applications received per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the total number of job applications received per full-time equivalent (FTE) employee (including those in support locations, such as shared centers)…
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Measure Spotlights|
Number of FTEs that perform the process group "recruit, source, and select employees" as a percentage of business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that are FTEs who perform the process group "recruit, source and select…
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Measure Spotlights|
Number of job applications per approved job requisition
The measure determines the number of job applications per approved job requisition in order to help a company understand how many applicants there are per posted job and…
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Number of FTEs that perform the process group "recruit, source, and select employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "recruit, source, and select employees."…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee (including those in support locations, such as shared centers) that…
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Measure Spotlights|
Number of business entity employees per FTE in learning administration
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "reward and retain employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…
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Measure Spotlights|
Average tenure in months for business entity agents
This measure calculates the average tenure in months for agents/customer service representatives who directly handle contacts at your business entity. It is part of a set of…
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Measure Spotlights|
Percentage of new hires that originated from employee referrals
This measure calculates the percentage of new hires sourced from employee referrals. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Number of vacation days per year per employee
This measure calculates the average number of vacation days per year, per employee, provided by your business entity's policies. As part of a set of Supplemental Information…
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Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…