Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "process accounts payable (AP)" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Systems cost to perform the process "process expense reimbursements" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to process reimbursements to employees for the expenses incurred during the course of business. Activities include…
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Measure Spotlights|
Total cost to perform the finance function per finance function FTE
This measure calculates the total cost per finance function full-time equivalent (FTE) employee to perform the finance function, which involves financial strategy and…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Total cost to perform the process "process accounts payable" per $1,000 purchases
This measure calculates the total cost per $1,000 purchases to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating expenses…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per disbursement/payment
This measure calculates the total cost per disbursement/payment (i.e. single remittance to a supplier of goods or services to pay for the goods and services received) to…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per invoice line item processed
This measure calculates the total cost per invoice line item to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
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Measure Spotlights|
Percentage of discounts available that are taken
This measure calculates the percentage of available discounts that are taken. A discount is a reduction in the amount of an invoice/bill to be paid if the entire amount is…
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Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts payable (AP)" process, which consists of processing…
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Measure Spotlights|
Number of expense reports processed per $1,000 revenue
This measure calculates the total number of expense reports processed per $1,000 business entity revenue. An employee expense report is a document filed by an employee …
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Measure Spotlights|
Number of expense reports processed per FTE that performs the process "process expense reimbursements"
This measure calculates the total number of expense reports processed per FTE (full time equivalent) that performs the process "process expense reimbursements". An employee…
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Measure Spotlights|
Percentage of annual expense reports processed first time error free
This measure calculates the percentage of total annual number of expense reports that are processed first time error free. An employee expense report is a document filed by…
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Measure Spotlights|
Total cost to perform the process "process expense reimbursements" per expense report processed
This measure calculates the average cost to perform the process "process expense reimbursements" per expense report processed. An employee expense report is a document filed…
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Measure Spotlights|
Number of receipts processed per $1,000 of revenue
This measure calculates the number of receipts processed per $1,000 of revenue. It is part of a set of Supplemental Information measures that help companies evaluate…