Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "redeploy and retire employees" as a percentage of the total cost to perform the process group
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from personnel cost. Activities in this…
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" as a percentage of the total cost to perform the process group
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from personnel cost. Activities in this process…
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Measure Spotlights|
Systems cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from systems cost. Activities in this process…
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Measure Spotlights|
Systems cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from systems cost. Activities in this process…
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Measure Spotlights|
Response time in hours for non-routine "reward and retain employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information and analytics" per $1,000 revenue
This measure calculates personnel cost to perform the process group "manage employee information and analytics" per $1,000 business entity revenue. Personnel cost refers to…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information and analytics" per business entity employee
This measure calculates personnel cost to perform the process group "manage employee information and analytics" per business entity employee. Personnel cost refers to…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information and analytics" per $1,000 revenue
This measure calculates systems cost to perform the process group "manage employee information and analytics" per $1,000 business entity revenue. Systems cost refers to a…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information and analytics" per business entity employee
This measure calculates systems cost to perform the process group "manage employee information and analytics" per business entity employee. Systems cost refers to a variety…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates personnel cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Personnel cost…
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Measure Spotlights|
Systems cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates systems cost to perform the process group "manage employee information and analytics" as a percentage of total process group cost. Systems cost refers…
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Measure Spotlights|
Outsourced cost of the process group "manage employee information and analytics" as a percentage of total process group cost
This measure calculates outsourced cost of the process group "manage employee information and analytics" as a percentage of total process group cost. Outsourced cost refers…
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Measure Spotlights|
Number of remote business entity employees per FTE that performs the process group "manage employee information and analytics"
This measure calculates number of remote business entity employees per FTE that performs the process group "manage employee information and analytics." Remote employees are…
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Measure Spotlights|
Overhead and other costs of the process group "manage employee information and analytics" as a percentage of the total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information and analytics" from overhead and other costs. Overhead…
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Measure Spotlights|
Personnel cost to perform the process group "redeploy and retire employees" per process group FTE
This measure calculates personnel cost to perform the process group "redeploy and retire employees" per process group FTE. Personnel cost refers to employee personnel…
