Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform learning administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received via channels other than e-mail, phone, and face-to-face
This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "develop and counsel employees," which…
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received via e-mail
This measure calculates the percentage of inquiries received via e-mail for the process "develop and counsel employees," which consists of learning strategy, employee…
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received via face-to-face
This measure calculates the percentage of inquiries received via face-to-face for the process "develop and counsel employees," which consists of learning strategy, employee…
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Measure Spotlights|
Percentage of "develop and counsel employees" inquiries received via phone
This measure calculates the percentage of inquiries received via phone for the process "develop and counsel employees," which consists of learning strategy, employee…
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Measure Spotlights|
Outsourced cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
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Measure Spotlights|
Overhead cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
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Measure Spotlights|
Systems cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from systems cost…
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Measure Spotlights|
Systems cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
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Measure Spotlights|
Other cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from other cost …
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Measure Spotlights|
Other cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
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Measure Spotlights|
Overhead cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from overhead…
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Measure Spotlights|
Systems cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates systems cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Systems cost refers to a…
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Measure Spotlights|
Overhead and other costs to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates overhead and other cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Overhead cost refers…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates outsourced cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Outsourced cost refers to…
