Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Learning management system hardware cost per employee attending classroom or e-learning training
This measure calculates the hardware cost (per employee attending classroom or e-learning training) associated with the software application or web-based technology used to…
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Measure Spotlights|
Learning management system software cost per employee attending classroom or e-learning training
This measure calculates the software cost (per employee attending classroom or e-learning training) associated with the software application or web-based technology used to…
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Measure Spotlights|
Learning management system upgrade and maintenance cost per employee attending classroom or e-learning training
This measure calculates the upgrade and maintenance cost (per employee attending classroom or e-learning training) associated with the software application or web-based…
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Measure Spotlights|
Total cost to perform the processes "manage employee development" and "develop and train employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the processes "manage employee development" and "develop and train employees." These two…
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Measure Spotlights|
Total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…
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Measure Spotlights|
Total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per business entity employee
This measure calculates the total cost per business entity employee to perform the processes "manage employee orientation and deployment," "manage employee performance," and …
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "develop and counsel employees," which consists of learning strategy,…
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Measure Spotlights|
Personnel cost to perform the processes "manage employee development" and "develop and train employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the processes "manage employee development" and "develop and train employees." These two processes…
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Measure Spotlights|
Total cost to perform the process group "develop and counsel employees" per process group FTE
This measure calculates total cost per process group full time equivalent (FTE) to perform the process group "develop and counsel employees". Total cost is the sum of…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "develop and counsel employees". Personnel cost refers to employee personnel…
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Measure Spotlights|
Personnel cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates personnel cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Personnel cost refers to…
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Systems cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates systems cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Systems cost refers to a…
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Measure Spotlights|
Overhead and other costs to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates overhead and other cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Overhead cost refers…
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Measure Spotlights|
Outsourced cost to perform the process group "develop and counsel employees" as a percentage of total process group cost
This measure calculates outsourced cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Outsourced cost refers to…
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Measure Spotlights|
Total cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "manage employee relations," which comprises the policies and practices concerned with the…
