Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE that performs the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the processes "manage employee orientation and…
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Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and counsel employees," which…
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Measure Spotlights|
Number of FTEs that perform the processes "manage employee development" and "develop and train employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the processes "manage employee development" and "develop and…
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Recovery time in minutes for critical operations after a risk event
This measure calculates the average recovery time in minutes for critical operations after a risk event. This Cycle Time measure is intended to help companies analyze this…
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Time in minutes to escalate a risk from identification to the appropriate management level
This measure calculates the average time (in minutes) to escalate a risk from identification to the appropriate management level This Cycle Time measure is intended to help…
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Time in minutes to respond to and resolve risk incidents
This measure calculates the response time in minutes to respond to and resolve risk incidents. This Cycle Time measure is intended to help companies analyze this duration…
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Risk management cost efficiency ratio
This measure calculates the ratio of costs associated with risk management activities to the financial benefits achieved through those activities. This Cost Effectiveness…
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Percentage change achieved in time to close an identified skill or capability gap through training due to HR function automation
This measure calculates an estimated change in percentage in time taken to close an identified skill or capability gap through training due to automation. Examples of…
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Percentage change achieved in learning budget per employee due to HR function automation
This measure calculates an estimated change in percentage in learning budget per employee due to automation. Examples of automation for this purpose include ERP scripting,…
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Total cost to perform the process groups "manage employee relations", "reward and retain employees", "redeploy and retire employees", and "manage employee communication" per $1,000 revenue
This measure calculates the total cost to perform the process groups "manage employee relations", "reward and retain employees", "redeploy and retire employees", and "manage…
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This measure calculates the total cost to perform the process groups "manage employee relations", "reward and retain employees", "redeploy and retire employees", and "manage…
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Measure Spotlights|
Financial losses resulting from risk events in the past year per business entity FTE
This measure calculates the total financial losses resulting from risk events in the past year per business entity FTE. This Cost Effectiveness measure is intended to help…
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Measure Spotlights|
Value of enterprise's risk exposure in the past year as a percentage of revenue
This measure calculates the percentage of the total risk exposure in the past year as a percentage of business entity of revenue This Supplemental Information measure is…
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Percentage of employees that have completed risk management training
This measure calculates the percentage of employees within the business entity that have completed risk management training. This Supplemental Information measure is…
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Percentage of employees that have a high awareness of risk policies and procedures
This measure calculates the percentage of employees within the business entity that have increased awareness of risk policies and procedures. This Supplemental Information…
