Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total IT internal personnel cost, excluding depreciation/amortization, allocated to activities other than application development, application maintenance, or infrastructure
This measure calculates the percentage of total IT internal personnel cost (including benefits), excluding depreciation/amortization, allocated to activities other than…
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Measure Spotlights|
Percentage of internal IT employees in the IT function
This measure calculates the percentage of internal IT employees in the IT function. The Function "manage information technology (IT)" (20607) includes [Managing process…
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Measure Spotlights|
Total IT capital cost, excluding depreciation/amortization, per business entity FTE
This measure calculates the total IT capital cost, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current period, per…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per business entity FTE
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Total IT operating cost, excluding depreciation/amortization, per business entity FTE
This measure calculates the total IT operating cost excluding depreciation/amortization, per business entity full-time equivalent employee. When calculating this measure…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per end user
This measure calculates total annual IT cost, excluding depreciation/amortization, per end user. Total IT Cost or Budget (excluding depreciation/amortization; i.e., based on…
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Measure Spotlights|
Number of FTEs that perform the IT function per 1,000 end users
This measure calculates number of full time equivalents (FTEs) who perform the function "manage information technology" per 1,000 end users. IT end users (or IT customers)…
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Measure Spotlights|
Number of business entity employees per FTE that performs IT processes
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the function, "manage information technology." This…
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Measure Spotlights|
Total IT cost, including depreciation/amortization, per IT function FTE
This measure calculates total IT cost, including depreciation/amortization, per IT function full-time equivalent employee (FTE). IT expenses include internal/external…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage the business of information technology"
This measure calculates the percentage of business entity IT full-time equivalent (FTE) employees who perform the process group "manage the business of information technology…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and manage IT customer relationships"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who perform the process group "develop and manage IT customer relationships," which manages…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage enterprise information"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who perform the process group "manage enterprise information," which consists of…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and maintain information technology solutions"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who produce, develop and test new, enhanced, and improved solutions; enable services that…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "deploy information technology solutions"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who are dedicated to the "deploy information technology solutions" process group, which…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "deliver and support information technology services"
The measure calculates the percentage of business entity IT full-time equivalent employees (FTEs) who perform the process group "deliver and support information technology…