Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of sales orders shipped on core carriers
This measure calculates percentage of all sales orders shipped on core carriers, which are preferred carriers that a company has negotiated terms like simplified billing and…
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Measure Spotlights|
Percentage of ship from stock orders delivered in full within 24 hours of order receipt
This measure calculates the percentage of the total number of ship-from-stock sales orders are shipped within 24 hours of order receipt. A sales order is any request to…
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Measure Spotlights|
Personnel cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the personnel cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Approved preferred/core carriers for primary transportation as a percentage of total carriers used for primary transportation
This measure calculates the percentage of total carriers used for primary transportation that are preferred/core carriers on the approved list. Preferred/core carriers are…
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Measure Spotlights|
Scrap and rework costs as a percentage of sales
This measure helps companies calculate the total cost of material that is added into production but is not part of a finished product as a percentage of sales. It is part of…
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Measure Spotlights|
Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed for the physical handling, information processing, and…
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Measure Spotlights|
Order line fill rate
This measure calculates the number of order lines filled completely, as a percentage of the total number of order lines. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Other cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the other cost (i.e. costs other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to perform the…
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Measure Spotlights|
Outsourced cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the outsourced cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Overhead cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the overhead cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Overhead costs as a percentage of cost of goods sold
This measure calculates the percentage of cost of goods sold (COGS) that comes from overhead costs. Overhead costs refer to those that an organization cannot identify as…
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Measure Spotlights|
Perfect order performance
This measure calculates the rate of perfect order performance, which refers to the act of flawlessly taking and fulfilling a customer order—including taking the order…
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Measure Spotlights|
Percentage of annual expedited orders resulting from documentation errors
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to documentation errors. It is part…
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Percentage of annual expedited orders resulting from inaccurate demand forecasts
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to inaccurate demand forecasts. It…
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Measure Spotlights|
Percentage of annual expedited orders resulting from information technology/system failure
This measure calculates annual percentage of customer orders in which actual delivery service level exceeded the normal service level due to information technology/system…
