Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total business entity personnel cost per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for the total business entity. Personnel cost refers to employee salaries/wages, bonuses, benefits, etc. This…
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Measure Spotlights|
Total personnel cost per business entity FTE
This measure calculates total personnel cost per business entity full-time equivalent employee (FTE). Personnel cost refers to employee personnel compensation (salaries and…
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Measure Spotlights|
Estimate if not using process automation - Total business entity personnel cost per $1,000 revenue
This measure was a respondent-provided estimate of measure 103489 had they not implemented process automation: that measure calculates personnel cost per $1,000 revenue for…
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Measure Spotlights|
Estimate if not using process automation - Learning budget per business entity employee
This measure was a respondent-provided estimate of measure 100823 had they not implemented process automation: that measure calculates the budget allocated to learning for…
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Measure Spotlights|
Estimate if not using process automation - Total personnel cost per business entity FTE
This measure was a respondent-provided estimate of measure 106187 had they not implemented process automation: that measure calculates total personnel cost per business…
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Measure Spotlights|
Estimate if not using process automation - Average time in days to close an identified skill or capability gap through training for an employee
This measure was a respondent-provided estimate of measure 104595 had they not implemented process automation: that measure calculates total average time in calendar days per…
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Measure Spotlights|
Estimate if not using process automation - Voluntary turnover rate for middle management/specialist employees
This measure was a respondent-provided estimate of measure 110714 had they not implemented process automation: that measure calculates the percentage of total business entity…
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Measure Spotlights|
Estimate if not using process automation - Voluntary turnover rate for operational worker/office staff employees
This measure was a respondent-provided estimate of measure 110712 had they not implemented process automation: that measure calculates the percentage of total business entity…
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Measure Spotlights|
Voluntary turnover rate for operational worker/office staff employees
This measure calculates the percentage of total business entity operational workers/office staff employees that voluntarily left the organization of their own accord due to…
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Measure Spotlights|
Involuntary turnover rate for operational worker/office staff employees
This measure calculates the percentage of total business entity operational workers/office staff employees that were terminated due to permanent layoff, redundancy,…
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Measure Spotlights|
Voluntary turnover rate for middle management/specialist employees
This measure calculates the percentage of total business entity middle management/specialist employees that voluntarily left the organization of their own accord due to any…
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Measure Spotlights|
Involuntary turnover rate for middle management/specialist employees
This measure calculates the percentage of total business entity middle management/specialist employees that were terminated due to permanent layoff, redundancy, termination…
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Measure Spotlights|
Estimate if not using process automation - Involuntary turnover rate for middle management/specialist employees
This measure was a respondent-provided estimate of measure 110715 had they not implemented process automation: that measure calculates the percentage of total business entity…
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Measure Spotlights|
Estimate if not using process automation - Involuntary turnover rate for operational worker/office staff employees
This measure was a respondent-provided estimate of measure 110713 had they not implemented process automation: that measure calculates the percentage of total business entity…
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Measure Spotlights|
Percentage of training programs developed externally
This measure calculates the percentage of training programs developed externally. As part of a set of Supplemental Information measures, it helps companies evaluate…
