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Average daily retail shoppers to brick-and-mortar retail store staff ratio

Retail on-shelf/in-stock availability rate

This measure calculates the on-shelf availability/in-stock rate for products available for sale to the shopper. Product availability is defined as a product for sale to a…

Percentage of online retail orders delivered complete and on time

Annual value of damaged or expired retails products as percentage of average annual retail inventory value

Markdowns as a percentage of retail sales

Customer sales promotions as a percentage of sales revenue

Return on investment for retail marketing/sales campaigns

Retail customer lifetime value

This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…

E-commerce sales as a percentage of retail sales

E-commerce sales conversion rate for the retail website

This measure calculates the percentage of online shoppers who complete a sales transaction on the website. It is calculated as the total number of transactions on the company…

Annual percentage change in savings in Goods Not For Resale (GNFR)

Retail sell through rate

This measure calculates the retail operation product sell through rate. It is calculated as the total number of units sold during the reporting period divided by the total…

Annual percentage change in average retail basket size

Annual percentage change in retail customer purchase frequency

Average value of a retail e-commerce order

This measure calculates average value of e-commerce orders. This Supplemental Information measure is intended to help companies evaluate additional variables related to the…