
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Average daily retail shoppers to brick-and-mortar retail store staff ratio
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Retail on-shelf/in-stock availability rate
This measure calculates the on-shelf availability/in-stock rate for products available for sale to the shopper. Product availability is defined as a product for sale to a…
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Percentage of online retail orders delivered complete and on time
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Markdowns as a percentage of retail sales
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Customer sales promotions as a percentage of sales revenue
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Return on investment for retail marketing/sales campaigns
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Retail customer lifetime value
This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…
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E-commerce sales as a percentage of retail sales
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E-commerce sales conversion rate for the retail website
This measure calculates the percentage of online shoppers who complete a sales transaction on the website. It is calculated as the total number of transactions on the company…
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Annual percentage change in savings in Goods Not For Resale (GNFR)
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Retail sell through rate
This measure calculates the retail operation product sell through rate. It is calculated as the total number of units sold during the reporting period divided by the total…
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Annual percentage change in average retail basket size
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Annual percentage change in retail customer purchase frequency
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Average value of a retail e-commerce order
This measure calculates average value of e-commerce orders. This Supplemental Information measure is intended to help companies evaluate additional variables related to the…