Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of calls/inquiries per HR shared service organization FTE
This measure calculates number of calls/inquiries per HR shared service organization FTE. Shared services centers are the result of combining and centralizing common…
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Measure Spotlights|
Number of employee FTEs served per HR shared service organization FTE
This measure calculates number of employee FTEs served per HR shared service organization FTE. Shared services centers are the result of combining and centralizing common…
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Measure Spotlights|
Number of retiree FTEs served per HR shared service organization FTE
This measure calculates number of retiree FTEs served per HR shared service organization FTE. Shared services centers are the result of combining and centralizing common…
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Measure Spotlights|
Total number of Tier 1 HR shared service organization FTEs per Tier 1 manager/supervisor FTE
This measure calculates the total number of Tier 1 HR shared service organization FTEs per Tier 1 manager/supervisor FTE. A three-tiered shared services delivery model…
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Measure Spotlights|
Total Tier 1 transaction volume per Tier 1 HR shared service organization FTE
This measure calculates the total Tier 1 transaction volume per Tier 1 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total company employee FTEs served per project management FTE
This measure calculates the total company employee FTEs served per FTE dedicated to project management within HR shared services organization. Shared services centers are the…
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Measure Spotlights|
Total company employee FTEs served per change management/training FTE
This measure calculates the total company employee FTEs served per FTE dedicated to change management/training within HR shared services organization. Shared services centers…
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Measure Spotlights|
Total customer (employee + retiree) FTEs served by HR shared services center per HR FTE
This measure calculates the total customer (employee + retiree) FTEs served by HR shared services center per HR FTE for HR organization. Shared services centers are the…
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Measure Spotlights|
Total requisitions per North American HR shared services center recruiting/staffing specialist FTE
This measure calculates the total requisitions per North American HR shared services center recruiting/staffing specialist FTE. Shared services centers are the result of…
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Measure Spotlights|
Total hires handled per North American HR shared services center recruiting/staffing specialist FTE
This measure calculates the total hires handled per North American HR shared services center recruiting/staffing specialist FTE. Shared services centers are the result of…
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Measure Spotlights|
Total company employees served per North American HR shared services center workforce administration specialist FTE
This measure calculates the total company employees served per North American HR shared services center workforce administration specialist FTE. Shared services centers are…
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Measure Spotlights|
Total company employees served per North American HR shared services center training administration specialist FTE
This measure calculates the total company employees served per North American HR shared services center training administration specialist FTE. Shared services centers are…
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Measure Spotlights|
Total company employees served per North American HR shared services center leave of absence administration specialist FTE
This measure calculates the total company employees served per North American HR shared services center leave of absence administration specialist FTE. Shared services…
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Measure Spotlights|
Total company employees served per North American HR shared services center employee relations specialist FTE
This measure calculates the total company employees served per North American HR shared services center employee relations specialist FTE. Shared services centers are the…
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Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 1 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 1 FTE at entire HR shared services organization. A three-tiered…
