Resource Library

Number of business entity employees per FTE that performs the process group "manage employee information"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…

Percentage of employees with access to Employee Self-Service (ESS) system

This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…

Percentage of managers with access to Manager Self-Service (MSS) system

This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…

Number of FTEs that perform the process group "manage employee information" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage employee information," which…

Average cost per sales order for orders received through new channels

This measure calculates the average cost of sales orders received through new channels (digital/electronic), which include internet, EDI, and mobile platforms. It is part of…

Average cost per sales order for orders received through traditional channels

This measure calculates the average cost of sales orders received through traditional channels, which include face-to-face, phone calls, postal mail, and facsimiles. It is…

Market share

This measure calculates the percentage of total value (not volume) sold in the product/service categories being benchmarked. It is computed by dividing annual sales revenue…

Cycle time in hours from the time a sales order is received until the time manufacturing/logistics is notified

This measure calculates the number of hours elapsed between receipt of a sales order and notification of manufacturing/logistics. It is part of a set of Cycle Time measures…

Total cost to perform the process "manage sales orders" per process FTE

This measure calculates the total cost to perform the process "manage sales orders" per full-time equivalent (FTE) employee working on the process. The "manage sales orders"…

Total cost to perform the process "manage sales orders" per $1,000 revenue

This measure calculates the total cost to perform the process "manage sales orders" per $1,000 revenue. The "manage sales orders" process encompasses many operations,…

Number of FTEs that perform the process "manage sales orders" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) tending to the entire process "manage sales orders" per $1 billion revenue. The "manage sales…

Personnel cost to perform the process "manage sales orders" per $1,000 revenue

This measure calculates the amount of personnel cost per $1,000 revenue for the process "manage sales orders." Personnel cost includes employee salaries/wages, bonuses,…

Percentage of sales orders received through new (such as digital/electronic) channels

This measure calculates the percentage of sales orders that are received through new channels. New channels include digital or electronic channels, such as internet,…

Personnel cost to perform the process "manage sales orders" as a percentage of total process cost

This measure calculates personnel cost as a percentage of the total cost to perform the process "manage sales orders". Personnel cost refers to employee personnel…

Personnel cost to perform the process "manage sales orders" per process FTE

This measure calculates the amount of personnel cost per full-time equivalent (FTE) employee for the process "manage sales orders." Personnel cost includes employee salaries…