Resource Library

Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and counsel employees," which…

Number of FTEs that perform learning administration activities per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…

Number of business entity employees per FTE that performs the process group "develop and counsel employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "develop and counsel employees," which…

Number of business entity employees per FTE in learning administration

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…

Retail customer lifetime value

This measure calculates customer lifetime value (CLV) for the retail operation. CLV is defined by the following equation: Margin * (Customer Retention Rate / ((1 + Discount…

Actual Open-to-buy retail inventory as a percentage of planned retail inventory

This measure calculates actual Open-to-buy inventory as a percentage of planned inventory. This Process Efficiency measure is intended to help companies minimize waste and…

Number of learning days per employee

This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…

Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the processes "manage employee orientation and deployment," …

Percentage of "develop and counsel employees" inquiries received via channels other than e-mail, phone, and face-to-face

This measure calculates the percentage of inquiries received via channels other than e-mail, phone, and face-to-face for the process "develop and counsel employees," which…

Personnel cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost

This measure calculates the percentage of the total cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage…

Personnel cost to perform the process group "develop and counsel employees" as a percentage of total process group cost

This measure calculates personnel cost as a percentage of total process group cost to perform the process group "develop and counsel employees". Personnel cost refers to…

Personnel cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost

This measure calculates the percentage of the total cost to perform the processes "manage employee development" and "develop and train employees" that comes from personnel…

Business liaison/analyst FTEs as a percentage of total KM FTEs

This measure calculates business liaison/analyst FTEs (Full time equivalents responsible for supporting KM needs and opportunities in specific locations or business groups)…

Knowledge management leader FTEs as a percentage of total KM FTEs

This measure calculates knowledge management leader FTEs (Full Time Equivalents responsible for directing the KM effort and aligning it with business strategy/leadership) as…

Knowledge management specialist FTEs as a percentage of total KM FTEs

This measure calculates knowledge management specialist (responsible for supporting the design, implementation, maintenance, measurement, and enhancement of KM processes and…