Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Measure Spotlights|
Percentage of new hire retention after 12 months
This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates the total cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Measure Spotlights|
Total cost to perform the HR function per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the human resources (HR) function, which consists of developing and managing HR strategies, plans and…
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Measure Spotlights|
Total cost to perform the HR function per HR function FTE
This measure calculates the total cost per human resources (HR) full-time equivalent (FTE) employee to perform the HR function, which consists of developing and managing HR…
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Measure Spotlights|
Total cost to perform the HR function per business entity employee
This measure calculates the total cost per business entity employee to perform the human resources (HR) function, which consists of developing and managing HR strategies,…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "manage employee information." Core components of this process group include management…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates personnel cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…
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Measure Spotlights|
Personnel cost to perform the HR function per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the human resources (HR) function, which consists of developing and managing HR strategies, plans and…
