Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Learning budget per supply chain employee
This measure calculates learning budget per supply chain employee. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to…
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Measure Spotlights|
Learning budget per supply chain employee measured 12 months ago
This measure calculates learning budget per supply chain employee measured 12 months ago. This Cost Effectiveness measure is intended to help companies understand this cost…
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Measure Spotlights|
Percentage change in the learning budget per supply chain employee over the past 12 months attributed to AI
This measure calculates percentage change in the learning budget per supply chain employee over the past 12 months attributed to AI. This Cost Effectiveness measure is…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for an operational workers/office staff employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for an operational workers/office staff employee …
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a middle management/specialists employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a middle management/specialists employee (i.e…
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Measure Spotlights|
Average time in days to close an identified skill or capability gap through training for a senior management/executives employee
This measure calculates the average number of days it takes to close an identified skill or capability gap through training for a senior management/executives employee (i.e…
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Measure Spotlights|
Number of learning days per operational workers/office staff employee
This measure calculates the average number of days per operational workers/office staff employee (i.e. those with no management responsibility) that were dedicated to…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs. Total cost…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are senior management /…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are middle management/specialists
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are middle management…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are operational workers/office staff
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "reward and retain employees" that are operational workers/office…
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Measure Spotlights|
Percentage of computer based training content developed via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content developed…
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Measure Spotlights|
Percentage of computer based training content delivered via mobile devices
This measure calculates percentage of computer based training (training primarily conducted by the employee on a computer with no live in-person component) content delivered…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content developed via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content developed via mobile devices. This Supplemental Information measure is intended…
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Measure Spotlights|
Percentage of virtual, instructor-led classroom-based training content delivered via mobile devices
This measure calculates percentage of virtual, instructor-led classroom-based training content is delivered via mobile devices. This Supplemental Information measure is…