Resource Library

Percentage of new hire retention after 12 months

This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…

Number of business entity employees per FTE in learning administration

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…

Number of business entity employees per FTE that performs the process group "reward and retain employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…

Average tenure in months for business entity agents

This measure calculates the average tenure in months for agents/customer service representatives who directly handle contacts at your business entity. It is part of a set of…

Percentage of training programs developed externally

This measure calculates the percentage of training programs developed externally. As part of a set of Supplemental Information measures, it helps companies evaluate…

Percentage of training programs developed internally

This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…

Percentage of training programs developed through other channels

This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…

Percentage of training programs developed through partnerships with external specialists

This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…

Number of learning days per employee

This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…

Number of vacation days per year per employee

This measure calculates the average number of vacation days per year, per employee, provided by your business entity's policies. As part of a set of Supplemental Information…

Number of FTEs that perform learning administration activities per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…

Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "reward and retain employees," which…

Hours spent developing new classroom training content per trainee

This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…

Hours spent developing new e-learning training content per trainee

This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…

Percentage of CEO and senior leadership time spent on leadership development

This measure calculates the percentage of time that the Chief Executive Officer (CEO) (i.e. the officer who has ultimate management responsibility for an organization and…