Resource Library

Number of monthly routine "reward and retain employees" inquiries per business entity employee

This measure calculates the number of monthly routine inquiries (i.e. those received on a regular basis that require a standard response) received per business entity…

Percentage of "reward and retain employees" inquiries received that are routine

This measure calculates the percentage of inquiries received for the process "reward and retain employees"—which consists of compensation administration, award/incentive…

Response time in hours for non-routine "reward and retain employees" inquiries

This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…

Response time in hours for routine "reward and retain employees" inquiries

This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …

Number of business entity employees per FTE that performs the process group "reward and retain employees"

This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…

Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue

This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "reward and retain employees," which…

Number of vacation days per year per employee

This measure calculates the average number of vacation days per year, per employee, provided by your business entity's policies. As part of a set of Supplemental Information…

Number of remote business entity employees per FTE that performs the process group "reward and retain employees"

This measure calculates number of remote business entity employees per FTE that performs the process group "reward and retain employees." Remote employees are those who have…

Number of total monthly "reward and retain employees" inquiries per business entity employee

This measure calculates number of total monthly "reward and retain employees" inquiries per business entity employee. The Process group "reward and retain employees" includes…

Number of monthly routine "reward and retain employees" inquiries per process group FTE

This measure calculates number of monthly routine "reward and retain employees" inquiries per process group FTE. The Process group "reward and retain employees" includes …

Number of total monthly "reward and retain employees" inquiries per process group FTE

This measure calculates number of total monthly "reward and retain employees" inquiries per process group full time equivalent (FTE). The Process group "reward and retain…

Average tenure in months for business entity agents

This measure calculates the average tenure in months for agents/customer service representatives who directly handle contacts at your business entity. It is part of a set of…

Hours spent developing new classroom training content per trainee

This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…

Hours spent developing new e-learning training content per trainee

This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…

Percentage of training programs developed externally

This measure calculates the percentage of training programs developed externally. As part of a set of Supplemental Information measures, it helps companies evaluate…