Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Average time in weeks to set up a medium technical interface for a user of a defined data content source
This measure calculates the average number of weeks it takes to set up a medium technical interface (output manipulation) for a user of a defined data content source. It is…
-
Measure Spotlights|
Level of FTE experience in years for the process group "manage enterprise information"
This measure evaluates the level of full-time equivalent (FTE) employee experience in years for the process group "manage enterprise information," which consists of…
-
Measure Spotlights|
Percentage of information elements with assigned and active data custodians
This measure calculates the percentage of information elements managed using formal data administration practices, including assigned and active data custodians. It is part…
-
Measure Spotlights|
Number of IT FTEs that perform the process "define the enterprise information architecture" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion that perform the process "define the enterprise information architecture," which…
-
Measure Spotlights|
Number of IT FTEs that perform the process "develop information and content management strategies" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "develop information and content management…
-
Measure Spotlights|
Number of IT FTEs that perform the process "manage information resources" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "manage information resources," which includes…
-
Measure Spotlights|
Personnel cost to perform the process "manage information resources", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "manage information resources," which includes defining…
-
Measure Spotlights|
Systems cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process "define enterprise information architecture," which…
-
Measure Spotlights|
Systems cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to perform the process group "develop information and content management…
-
Measure Spotlights|
Systems cost to perform the process "manage information resources", including depreciation/amortization, per $100,000 revenue
This measure calculates systems cost (including depreciation/amortization) per $100,000 revenue to process "manage information resources," which includes defining the…
-
Measure Spotlights|
Total cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop information and content management…
-
Measure Spotlights|
Total cost to perform the process "manage information resources", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process "manage information resources," which includes defining…
-
Measure Spotlights|
Personnel cost to perform the process "define enterprise information architecture", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process "define enterprise information architecture," which…
-
Measure Spotlights|
Personnel cost to perform the process "develop information and content management strategies", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop information and content management…
-
Measure Spotlights|
Total number of revisions to the published enterprise information architecture
This measure calculates the total number of revisions to the published enterprise information architecture. Information architecture includes defining information elements,…