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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Measure Spotlights|
Total company employee FTEs served per change management/training FTE
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Measure Spotlights|
Total company employee FTEs served per HR business partner FTE
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Measure Spotlights|
Total Tier 2 transaction volume per Tier 2 HR shared service organization FTE
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Measure Spotlights|
Total Tier 2 call/inquiry volume per Tier 2 HR shared service organization FTE
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Measure Spotlights|
Total company FTEs served per payroll processing employee FTE
