Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of new hire retention after 12 months
This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity employee
This measure calculates total annual cost per business entity employee to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Total cost to perform the process "manage employee performance" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee performance" per business entity FTE (Full Time Equivalent). Total cost is the…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "reward and retain employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…
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Measure Spotlights|
Number of vacation days per year per employee
This measure calculates the average number of vacation days per year, per employee, provided by your business entity's policies. As part of a set of Supplemental Information…
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Measure Spotlights|
Average tenure in months for business entity agents
This measure calculates the average tenure in months for agents/customer service representatives who directly handle contacts at your business entity. It is part of a set of…
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Measure Spotlights|
Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "reward and retain employees," which…
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Measure Spotlights|
Overhead and other cost to perform the process "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage employee relations" that comes from overhead and other costs. Core components of this…
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Measure Spotlights|
Outsourced cost to perform the process "manage employee relations" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage employee relations" that comes from outsourced cost. Core components of this process…
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Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage employee relations," which comprises the policies and practices concerned with the…
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Measure Spotlights|
Personnel cost to perform the process "manage employee relations" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process "manage employee relations," which comprises the policies and practices concerned…
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Measure Spotlights|
Total cost to perform the process "manage employee relations" per business entity employee
This measure calculates the total cost per business entity employee to perform the process "manage employee relations," which comprises the policies and practices concerned…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process "manage employee relations"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process "manage employee relations," which comprises…
