Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 1 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 1 FTE at entire HR shared services organization. A three-tiered…
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Measure Spotlights|
Total company employee FTEs served per HR shared services center tier 2 FTE
This measure calculates the total number of company employee FTEs served per HR shared services center tier 2 FTE at entire HR shared services organization. A three-tiered…
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Measure Spotlights|
Total company employee FTEs served per HRIS FTE
This measure calculates the total number of company employee FTEs served per Human Resource Information Systems (HRIS) FTE in overall HR shared services organization. Human…
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Measure Spotlights|
Total company employee FTEs served per talent acquisition CoE FTE
This measure calculates the total number of company employee FTEs served per talent acquisition Center of Excellence (CoE) FTE within HR shared services operation. A Center…
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Measure Spotlights|
Total company employee FTEs served per talent management CoE FTE
This measure calculates the total company employee FTEs served per talent management Center of Excellence (CoE) FTE within HR shared services operation. A Center of…
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Measure Spotlights|
Total company employee FTEs served per compensation CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to compensation Center of Excellence (CoE) within HR shared services operation. A Center of…
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Measure Spotlights|
Total company employee FTEs served per benefits CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to benefits Center of Excellence (CoE) within HR shared services operation. A Center of…
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Measure Spotlights|
Total company employee FTEs served per employee and labor relations CoE FTE
This measure calculates the total company employee FTEs served per FTE dedicated to employee and labor relations Center of Excellence (CoE) within HR shared services…
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Measure Spotlights|
Total company employee FTEs served per continuous improvement FTE
This measure calculates the total company employee FTEs served per FTE dedicated to continuous improvement within HR shared services organization. Shared services centers are…
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Measure Spotlights|
Total Tier 1 call/inquiry volume per Tier 1 HR shared service organization FTE
This measure calculates the total Tier 1 call/inquiry volume per Tier 1 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total number of Tier 2 HR shared service organization FTEs per Tier 2 manager/supervisor FTE
This measure calculates the total number of Tier 2 HR shared service organization FTEs per Tier 2 manager/supervisor FTE. A three-tiered shared services delivery model…
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Measure Spotlights|
Total Tier 2 transaction volume per Tier 2 HR shared service organization FTE
This measure calculates the total Tier 2 transaction volume per Tier 2 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total Tier 2 call/inquiry volume per Tier 2 HR shared service organization FTE
This measure calculates the total Tier 2 call/inquiry volume per Tier 2 HR shared service organization FTE. A three-tiered shared services delivery model delivers HR services…
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Measure Spotlights|
Total company FTEs served per payroll processing employee FTE
This measure calculates the total number of company employee FTEs served by HR shared services organization per payroll processing employee FTE. Shared services centers are…
