Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of learning days delivered using external classroom instruction
This measure calculates the percentage of days dedicated to learning that used external classroom instruction. As part of a set of Supplemental Information measures, it helps…
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Measure Spotlights|
Percentage of learning days delivered using on-the-job training
This measure calculates the percentage of days dedicated to learning that used on-the-job training. As part of a set of Supplemental Information measures, it helps companies…
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Measure Spotlights|
Percentage of learning days delivered using other methods
This measure calculates the percentage of days dedicated to learning that used methods other than self-instructed, computer-based training installed from CD-ROM or delivered…
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Measure Spotlights|
Number of learning days per middle management/specialists employee
This measure calculates the average number of days per middle management/specialists employee (i.e. managers with budgetary and/or supervisory responsibility who report to…
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Measure Spotlights|
Percentage of learning days delivered using computer-based training (self-instruction) installed from CD-ROM
This measure calculates the percentage of learning days delivered via a standalone training solution that runs on an individual's PC and is installed from CD-ROM. As part of…
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Measure Spotlights|
Percentage of learning days delivered using computer-based training (self-instruction) delivered over the Web (either directly or downloaded)
This measure calculates the percentage of learning days delivered via a standalone training solution that runs on an individual's PC and is delivered over the Web (either…
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Percentage of learning days delivered using correspondence courses
This measure calculates the percentage of learning days delivered via correspondence courses. As part of a set of Supplemental Information measures, it helps companies…
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Percentage of learning days delivered using e-learning (interactive)
This measure calculates the percentage of learning days delivered via computers through an internet-based medium. As part of a set of Supplemental Information measures, it…
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Measure Spotlights|
Percentage of learning days delivered using streaming video
This measure calculates the percentage of learning days delivered via streaming video. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Percentage of learning days delivered using virtual, classroom-based training delivered online
This measure calculates the percentage of learning days delivered via virtual, classroom-based training—which allows training courses to be delivered from anywhere to an…
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Measure Spotlights|
Percentage of middle management/specialists who attended management development programs
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational staff/office staff who attended management development programs
This measure calculates the percentage of operational staff/office staff (i.e. those who do not have any management responsibility) who attended management development…
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Number of learning days per senior management/executive employee
This measure helps companies calculate the average number of days per senior management/executive employee (i.e. the highest-ranking officers and managers below executives)…
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Measure Spotlights|
Percentage of senior management/executives who attend management development programs
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) who attend management development…
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Measure Spotlights|
Number of unique places available for users to search for information inside the organization
This measure calculates number of unique places available for users to search for information inside the organization. This Supplemental Information measure is intended to…