Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "reward and retain employees"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "reward and retain employees," which…
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Measure Spotlights|
Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "reward and retain employees," which…
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "reward and retain employees" that comes from personnel cost. Activities in this process…
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Measure Spotlights|
Base pay per middle management or specialist employee
This measure calculates base pay (which excludes overtime and variable pay) per middle management or specialist employee (i.e. managers with budgetary and/or supervisory…
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Measure Spotlights|
Base pay per operational worker or office staff employee
This measure calculates base pay (which excludes overtime and variable pay) per operational worker or office staff employee (i.e. those who do not have any management…
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Measure Spotlights|
Base pay per senior management or executive employee
This measure calculates base pay (which excludes overtime and variable pay) per senior management or executive employee (i.e. the highest-ranking officers and managers below…
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Measure Spotlights|
Number of vacation days per year per employee
This measure calculates the average number of vacation days per year, per employee, provided by your business entity's policies. As part of a set of Supplemental Information…
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Response time in hours for non-routine "reward and retain employees" inquiries
This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the…
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Measure Spotlights|
Response time in hours for routine "reward and retain employees" inquiries
This measure determines the number of hours spent responding to routine inquiries (i.e. those received on a regular basis that require a standard response) for the process …
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Measure Spotlights|
Average salary including base, overtime, and variable pay for middle management or specialists
This measure calculates average salary—including base, overtime, and variable pay—for middle management or specialists (i.e. managers with budgetary and/or supervisory…
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Measure Spotlights|
Average salary including base, overtime, and variable pay for operational workers or office staff
This measure calculates average salary—including base, overtime, and variable pay—for operational workers or office staff (i.e. those who do not have any management…
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "reward and retain employees." Activities in this process group include…
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per $1,000 revenue
This measure calculates the personnel cost to perform the process group "reward and retain employees" per $1,000 revenue. Personnel cost refers to employee personnel…
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Measure Spotlights|
Middle management or specialist overtime pay as a percentage of total pay (including cost of benefits)
This measure calculates overtime pay for middle management or specialist, as a percentage of total pay (including cost of benefits). Middle management/specialist refers to…
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Measure Spotlights|
Operational workers or office staff overtime pay as a percentage of total pay (including cost of benefits)
This measure calculates overtime pay for operational workers or office staff, as a percentage of total pay (including cost of benefits). Operational workers/office staff…
