
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of business entity employees per FTE in learning administration
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee in learning administration, which handles scheduling courses,…
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Measure Spotlights|
Number of FTEs that perform learning administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…
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Measure Spotlights|
Number of learning days per employee
This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…
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Measure Spotlights|
Percentage of training programs developed externally
This measure calculates the percentage of training programs developed externally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…
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Measure Spotlights|
Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
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Measure Spotlights|
Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
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Learning budget per business entity employee
This measure calculates the budget allocated to learning for the 12-month period per business entity employee. This measure is part of a set of Cost Effectiveness measures…
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Percentage of learning days delivered using classroom instruction provided by your organization
This measure calculates the percentage of days dedicated to learning that used classroom instruction provided by the organization. As part of a set of Supplemental…
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Measure Spotlights|
Percentage of learning days delivered using external classroom instruction
This measure calculates the percentage of days dedicated to learning that used external classroom instruction. As part of a set of Supplemental Information measures, it helps…
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Measure Spotlights|
Percentage of learning days delivered using on-the-job training
This measure calculates the percentage of days dedicated to learning that used on-the-job training. As part of a set of Supplemental Information measures, it helps companies…
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Measure Spotlights|
Percentage of learning days delivered using other methods
This measure calculates the percentage of days dedicated to learning that used methods other than self-instructed, computer-based training installed from CD-ROM or delivered…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "develop and train employees". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per business entity employee
This measure calculates total cost per business entity employee to perform the process "develop and train employees". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 business entity revenue to perform the process group "develop and train employees". Personnel cost refers to employee…