Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost of continuing operations as percentage of revenue
This measure calculates the total cost of continuing operations as a percentage of revenue. Total cost of continuing operations is the sum of cost of goods sold (COGS) and…
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Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
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Business entity revenue per business entity FTE
This measure calculates business entity revenue per business entity full-time equivalent employee (FTE). This Staff Productivity measure is intended to help companies assess…
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Percentage of energy consumption that comes from renewable sources
This measure calculates the percentage of energy consumption from renewable sources. This Supplemental Information measure is intended to help companies evaluate additional…
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Measure Spotlights|
Number of years for which external ESG performance has been reported
This measure calculates number of years ESG results have been reported to an external audience. Environmental Sustainability and Governance (ESG) reporting refers to your…
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Measure Spotlights|
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
This measure calculates the organization's expenditure in selling, general, and administrative (SG&A) costs as a percentage of business entity revenue. SG&A costs encompass a…
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Measure Spotlights|
Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total IT cost, excluding depreciation/amortization, as a percentage of selling, general, and administrative (SG&A) costs. Total IT Cost or Budget …
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Total IT cost, excluding depreciation/amortization, as a percentage of revenue
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Annual cost per hour incurred due to IT outages
This measure calculates the business entity''s total annual cost incurred as a result of IT outages divided by the total number of hours that the business entity experienced…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per $1,000 revenue
This measure calculates total annual IT cost, excluding depreciation/amortization, per $1,000 business entity revenue. Total IT Cost or Budget (excluding depreciation…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per business entity FTE
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per business entity employee
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Senior management/executives as a percentage of total business entity employees
This measure calculates the percentage of total business entity employees that are senior management/executives (i.e. the highest-ranking officers and managers below…
