Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for middle management/specialists
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for middle management…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for operational…
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Measure Spotlights|
Cycle time in days for the formal performance review process from start to finish for senior management/executives
This measure calculates the number of calendar days (including weekends) required to complete the formal performance review process from start to finish for senior management…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity FTE
This measure calculates business entity's total cost to perform the process "manage employee performance" per business entity FTE (Full Time Equivalent). Total cost is the…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
This measure calculates percentage of total cost to perform the process group "manage employee on-boarding, development, and training" allocated to the process "manage…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per business entity employee
This measure calculates total annual cost per business entity employee to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage employee performance" per $1,000 revenue
This measure calculates total cost per $1,000 business entity revenue to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" as a percentage of total HR function cost
This measure calculate the total cost to perform the process group "manage employee information and analytics" as a percentage of HR function cost. Total cost is the sum of…
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Measure Spotlights|
Percent of monitoring and taking action in HR performed by automation
This measure calculates the percentage of monitoring and taking action in HR function performed by automation. Examples of automation for this purpose include ERP scripting,…
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Measure Spotlights|
Percent of acting on scheduled events across a workflow in HR performed by automation
This measure calculates the percent of acting on scheduled events across a workflow in HR function performed by automation. Examples of automation for this purpose include…
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Measure Spotlights|
Percent of performing complex analytics and making recommendations in HR performed by automation
This measure calculates the percent of performing complex analytics and making recommendations in HR function performed by automation Examples of automation for this purpose…
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Measure Spotlights|
Number of HR chatbots today per $1 billion revenue
This measure calculates the total number of HR chatbots (not bots as a whole) in HR organization today per $1 billion revenue A bot is a software application that operates…
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Measure Spotlights|
Number of HR chatbots today per business entity FTE
This measure calculates the total number of HR chatbots (not bots as a whole) in HR organization today per business entity FTE A bot is a software application that operates…
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Measure Spotlights|
Percentage change achieved in HR employee performance ratings due to HR function automation
This measure calculates an estimated change in percentage in HR employee performance ratings due to automation. Examples of automation for this purpose include ERP scripting,…
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Measure Spotlights|
Percentage change achieved in HR function personnel voluntary turnover due to HR function automation
This measure calculates an estimated change in percentage in HR function personnel voluntary turnover due to automation. Examples of automation for this purpose include ERP…
