Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "reward and retain employees." Activities in this process group include…
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Measure Spotlights|
Personnel cost to perform the process group "reward and retain employees" per $1,000 revenue
This measure calculates the personnel cost to perform the process group "reward and retain employees" per $1,000 revenue. Personnel cost refers to employee personnel…
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Measure Spotlights|
Middle management or specialist overtime pay as a percentage of total pay (including cost of benefits)
This measure calculates overtime pay for middle management or specialist, as a percentage of total pay (including cost of benefits). Middle management/specialist refers to…
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Measure Spotlights|
Operational workers or office staff overtime pay as a percentage of total pay (including cost of benefits)
This measure calculates overtime pay for operational workers or office staff, as a percentage of total pay (including cost of benefits). Operational workers/office staff…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs
This measure calculates total cost to perform the process group "reward and retain employees" as a percentage of selling, general, and administrative (SGA) costs. Total cost…
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Measure Spotlights|
Total personnel cost per business entity FTE
This measure calculates total personnel cost per business entity FTE. Personnel cost refers to employee personnel compensation (salaries and wages, bonuses, overtime and…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level
This measure calculates percentage of FTEs that perform the process group "reward and retain employees" that are senior management / executive level. Senior management…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are middle management/specialists
This measure calculates percentage of FTEs that perform the process group "reward and retain employees" that are middle management/specialists. Middle management/specialist…
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Measure Spotlights|
Percentage of FTEs that perform the process group "reward and retain employees" that are operational workers/office staff
This measure calculates percentage of FTEs that perform the process group "reward and retain employees" that are operational workers/office staff. Operational workers/office…
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Measure Spotlights|
Number of remote business entity employees per FTE that performs the process group "reward and retain employees"
This measure calculates number of remote business entity employees per FTE that performs the process group "reward and retain employees." Remote employees are those who have…
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Measure Spotlights|
Number of total monthly "reward and retain employees" inquiries per business entity employee
This measure calculates number of total monthly "reward and retain employees" inquiries per business entity employee. The Process group "reward and retain employees" includes…
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Measure Spotlights|
Number of monthly routine "reward and retain employees" inquiries per process group FTE
This measure calculates number of monthly routine "reward and retain employees" inquiries per process group FTE. The Process group "reward and retain employees" includes …
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Measure Spotlights|
Number of total monthly "reward and retain employees" inquiries per process group FTE
This measure calculates number of total monthly "reward and retain employees" inquiries per process group full time equivalent (FTE). The Process group "reward and retain…
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" per process group FTE
This measure calculates total cost to perform the process group "reward and retain employees"per process group full time equivalent (FTE). Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "reward and retain employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "reward and retain employees." Activities in this process group include compensation…
