Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Inventory value per $1,000 total revenue
This measure calculates the value of inventory/stock expressed in currency per $1,000 total revenue. It is part of a set of Process Efficiency measures that help companies…
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Total cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates total cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound delivery;…
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Sales order accurate documentation rate
This measure calculates the number of annual sales orders delivered with accurate documentation divided by the total number of annual sales orders. Accurate documentation…
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Full trailer-load or full container-load capacity utilization
This measure calculates the full trailer-load or full container-load capacity utilization, which is computed as the total space in cube or weight used across all shipments…
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Percentage of sales orders shipped as part of full-load shipments
This measure calculates the percentage of all sales orders that were shipped as part of full-load shipments. It is part of a set of Process Efficiency measures that help…
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Transportation cost per mile
This measure calculates the cost per mile of moving product from an entity's enterprise to customer locations, including loading and unloading trucks, transporting the…
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Order fill rate
This measure calculates the number of sales orders filled completely, as a percentage of the total number of sales orders. It is part of a set of Process Efficiency measures…
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Percentage of supplier on-time delivery
This measure determines the percentage of supplier orders delivered on time as scheduled. "On time" for this purpose is defined by the agreed delivery time. It is part of a…
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Perfect condition rate
This measure calculates the number of sales orders that are delivered undamaged, meeting specifications and having correct configuration (as applicable), faultlessly…
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Percentage of sales orders delivered on time
This measure calculates the percentage of all sales orders that were delivered within the agreed-upon time frame. It is part of a set of Process Efficiency measures that help…
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Percentage of total funding for KM program, initiative, or service from central/enterprise funding source
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from central/enterprise funding source…
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Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service from allocations from business units, functions, or…
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This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from sources other than central…
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Measure Spotlights|
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that directly support the business entity's knowledge management (KM)…
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Number of FTEs that directly support the knowledge management program as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that directly support the knowledge management (KM) program, initiative, or…