Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "develop and maintain information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "develop and maintain information technology…
-
Measure Spotlights|
Percentage of data assessed for compliance with information policies and standards
This measure calculates the percentage of data assessed for compliance with enterprise information policies and standards. It is part of a set of Process Efficiency measures…
-
Measure Spotlights|
Percentage of data managed centrally as enterprise information assets
This measure calculates the percentage of data managed centrally as enterprise information assets (i.e. the body of data and content that is organized and managed at the…
-
Measure Spotlights|
Total cost of IT development and maintenance, including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for IT Development and Maintenance, including any depreciation/amortization allocated to the fiscal year for capital…
-
Measure Spotlights|
Total cost of IT planning and management, including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for IT planning and Management, including any depreciation/amortization allocated to the fiscal year for capital…
-
Measure Spotlights|
Percentage of data that has defined policy, definition, and change control responsibility
This measure calculates the percentage of data that has defined policy, definition, and change control responsibility out of total number of information elements. It is part…
-
Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to IT planning and management
This measure calculates the percentage of IT cost, including depreciation/amortization, allocated to IT planning and management, which consists of the process groups "manage…
-
Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to IT development and maintenance
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to IT development and maintenance, which consists of the process…
-
-
Measure Spotlights|
Number of service oriented architecture services implemented
This measure calculates the number of service-oriented architecture (SOA) services implemented in production. SOA refers to an application design and programming paradigm in…
-
Measure Spotlights|
Number of development projects for the current year less than $100,000
This measure calculates their number of development projects for the current year that cost less than $100,000. It is part of a set of Supplemental Information measures that…
-
Measure Spotlights|
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage IT knowledge"
This measure calculates IT budget allocated to the process group "manage IT knowledge" as a percentage of total IT budget, including depreciation/amortization, for the past…
-
Measure Spotlights|
Average time in weeks to fulfill a complex information need
This measure calculates the average number of weeks it takes to fulfill a complex information need. A complex need is defined as one that requires external & internal data…
-
Measure Spotlights|
Average time in weeks to fulfill a medium complex information need
This measure calculates the average number of weeks it takes to fulfill a medium complex information need. A medium complex need is defined as one that involves data…
-
Measure Spotlights|
Percentage of common data across all business units
This measure calculates the percentage of common data across all business. Common data refers to information assets that have direct shared access across all business units …