Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the…
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Measure Spotlights|
Personnel cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound…
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Measure Spotlights|
Total cost to perform the process "operate warehousing" per $1,000 revenue
This measure calculates total cost per $1,000 revenue for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound delivery;…
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Measure Spotlights|
Number of FTEs that perform the process "operate warehousing" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed to receive, inspect, and store incoming materials; pick,…
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Inventory value per $1,000 total revenue
This measure calculates the value of inventory/stock expressed in currency per $1,000 total revenue. It is part of a set of Process Efficiency measures that help companies…
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Transportation cost per mile
This measure calculates the cost per mile of moving product from an entity's enterprise to customer locations, including loading and unloading trucks, transporting the…
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Order fill rate
This measure calculates the number of sales orders filled completely, as a percentage of the total number of sales orders. It is part of a set of Process Efficiency measures…
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Percentage of supplier on-time delivery
This measure determines the percentage of supplier orders delivered on time as scheduled. "On time" for this purpose is defined by the agreed delivery time. It is part of a…
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Perfect condition rate
This measure calculates the number of sales orders that are delivered undamaged, meeting specifications and having correct configuration (as applicable), faultlessly…
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Percentage of sales orders delivered on time
This measure calculates the percentage of all sales orders that were delivered within the agreed-upon time frame. It is part of a set of Process Efficiency measures that help…
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Business liaison/analyst FTEs as a percentage of total KM FTEs
This measure calculates business liaison/analyst FTEs (Full time equivalents responsible for supporting KM needs and opportunities in specific locations or business groups)…
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Knowledge management leader FTEs as a percentage of total KM FTEs
This measure calculates knowledge management leader FTEs (Full Time Equivalents responsible for directing the KM effort and aligning it with business strategy/leadership) as…
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Knowledge management specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management specialist (responsible for supporting the design, implementation, maintenance, measurement, and enhancement of KM processes and…
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Content management specialist FTEs as a percentage of total KM FTEs
This measure calculates Content management specialist FTEs (Full Time Equivalents responsible for content curation and related services) as a percentage of total KM FTEs …
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Knowledge management communications manager/specialist FTEs as a percentage of total KM FTEs
This measure calculates knowledge management communications manager/specialist FTEs (Full time equivalents responsible for developing, managing, and publicizing messages to…