Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of logistics and warehousing budget that is allocated to technology that is dedicated to digital transformation
This measure calculates percentage of logistics and warehousing budget that is allocated to technology that is dedicated to digital transformation. This Cost Effectiveness…
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Measure Spotlights|
Learning budget per transportation employee
This measure calculates the learning budget per transportation employees. This Cost Effectiveness measure is intended to help companies understand this cost expenditure…
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Measure Spotlights|
Learning budget per warehouse employee
This measure calculates the learning budget per warehouse employees. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to…
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Measure Spotlights|
Transportation personnel turnover rate as a percentage of total work force
This measure calculates annual transportation personnel turnover rate as a percentage of total work force, for the most recent year. Labor turnover, or employee turnover rate…
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Measure Spotlights|
Warehouse personnel turnover rate as a percentage of total work force
This measure calculates annual warehouse personnel turnover rate as a percentage of total work force, for the most recent year. Labor turnover, or employee turnover rate is a…
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Measure Spotlights|
Transportation employee tenure in years
This measure calculates average transportation employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables…
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Measure Spotlights|
Warehouse employee tenure in years
This measure calculates average warehouse employee tenure in years. This Supplemental Information measure is intended to help companies evaluate additional variables related…
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Measure Spotlights|
Average time to proficiency in months for new transportation employees
This measure calculates average time to proficiency in months for the new transportation employees. This Supplemental Information measure is intended to help companies…
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Measure Spotlights|
Average time to proficiency in months for new warehouse employees
This measure calculates average time to proficiency in months for the new warehouse employees. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of total fuel consumption that comes from renewable sources
This measure calculates percentage of total fuel consumption (used in transportation and warehousing) that comes from renewable sources. This Supplemental Information measure…
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Measure Spotlights|
Value of inventory shrinkage as a percentage of cost of goods sold (COGS)
This measure determines the value of inventory shrinkage (i.e. costs associated with breakage, pilferage, and deterioration of inventories) as a percentage value of cost of…
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Measure Spotlights|
Direct labor as a percentage of total labor used in the process group "manage logistics and warehousing"
This measure calculates the percentage of total labor that is direct labor in the process group "manage logistics and warehousing," which plans, implements, and controls the…
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This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Total cost to perform the process "operate warehousing" as a percentage of cost of goods sold
This measure calculates total cost to perform the process "operate warehousing"—which involves receiving, inspecting, and storing incoming materials; picking, packing, and…
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Measure Spotlights|
Total cost to perform the process "operate warehousing" per sales order fulfilled
This measure calculates total cost per sales order for receiving, inspecting, and storing incoming materials; picking, packing, and shipping product for outbound delivery;…