Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform learning administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that schedule courses, coordinate course attendance, print and/or…
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Measure Spotlights|
Number of FTEs that perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and manage human resources (HR)…
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Measure Spotlights|
Cycle time in days from identification of need for repatriation to date of transfer
This measure calculates the average cycle time in days for processing a repatriation—the process by which expatriate employees are moved back to their country of origin…
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Measure Spotlights|
Overhead cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from overhead cost. Activities in this…
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Measure Spotlights|
Hours spent developing new classroom training content per trainee
This measure calculates the number of hours spent per trainee on developing new classroom training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Hours spent developing new e-learning training content per trainee
This measure calculates the number of hours spent per trainee on developing new e-learning training content. It is part of a set of Process Efficiency measures that help…
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Measure Spotlights|
Total relocation expenses as a percentage of total cost of continuing operations
This measure calculates the total cost of temporary or permanent relocation of employees to other cities, states, or countries in relation to total cost of continuing…
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Total expenditure for repatriation as a percentage of total cost of continuing operations
This measure calculates the total expenditure for repatriation—the process by which expatriate employees are moved back to their country of origin/permanent residence—in…
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Measure Spotlights|
Systems cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from systems cost. Activities in this process…
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Measure Spotlights|
Total expatriation cost as a percentage of total cost of continuing operations
This measure calculates the total cost of expatriation—the process by which employees are moved to another country to undertake a role within that country for their current…
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Measure Spotlights|
Overhead and other costs to perform the process group "redeploy and retire employees" per $100,000 revenue
This measure calculates overhead and other costs to perform the process group "redeploy and retire employees" per $100,000 revenue. Overhead cost refers to expenses that an…
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Measure Spotlights|
Systems cost to perform the process group "redeploy and retire employees" per $100,000 revenue
This measure calculates systems cost to perform the process group "redeploy and retire employees" per $100,000 revenue. Systems cost refers to a variety of expenses related…
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Other cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "redeploy and retire employees" that comes from other cost. Activities in this process…
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Overhead and other cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
This measure calculates the overhead and other cost as a percentage of the total cost to perform the process group "Redeploy and retire employees". Overhead cost refers to…
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Measure Spotlights|
Total cost to perform the process group "redeploy and retire employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "redeploy and retire employees," which consists of promotion/demotion…