Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of receipts processed per $1,000 of revenue
This measure calculates the number of receipts processed per $1,000 of revenue. It is part of a set of Supplemental Information measures that help companies evaluate…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of FTEs that perform the process "invoice customer" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that develop and deliver customer invoices. It is part of a set of Process…
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Measure Spotlights|
Number of FTEs that perform the process "process accounts receivable (AR)" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process payments due from customers, including all funds received,…
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Measure Spotlights|
Number of invoices processed per FTE that performs the process "invoice customer"
This measure calculates the number of invoices processed per full-time equivalent (FTE) employee who develops and delivers customer invoices. It is part of a set of Staff…
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Measure Spotlights|
Number of receipts processed per FTE that performs the process "process accounts receivable (AR)"
This measure calculates the number of receipts processed per full-time equivalent (FTE) employee that processes payments due from customers, including all funds received,…
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Measure Spotlights|
Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that process funds received, whether by check or electronically; coordinate and…
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Measure Spotlights|
Number of FTEs that perform the process "manage and process adjustments/deductions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "manage and process adjustments/deductions," which…
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Measure Spotlights|
Number of FTEs that perform the process "manage and process collections" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "manage and process collections," which consists…
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Measure Spotlights|
Personnel cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Personnel cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "invoice customer," which involves preparing detailed reports of…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Total cost to perform the process "invoice customer" per invoice processed
This measure calculates the total cost per invoice processed to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Total cost to perform the process "manage and process adjustments/deductions" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "manage and process adjustments/deductions," which consists of creating and providing funds…
